FAQs
Q: When will I receive my Aveluna order?
A: We process all orders within 2–4 business days. After that, shipping usually takes 7–15 business days, depending on your location.
Q: Do you offer free shipping?
A: Yes, we offer free worldwide shipping on all orders — no minimum required.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with your tracking number and a link to track your package in real time.
Q: What is your return policy?
A: We offer a 14-day return guarantee on all items. Products must be unused and in their original condition. Please visit our Return Policy page for full details.
Q: What if my item arrives damaged or defective?
A: If your item arrives damaged, contact us within 48 hours with a photo and we’ll quickly send a replacement or offer a full refund.
Q: Can I cancel my order after placing it?
A: Yes, cancellations are possible within the first 6 hours after purchase. After that, your order may already be processed and shipped.
Q: Is Aveluna a trusted brand?
A: Absolutely! Aveluna is committed to quality and customer satisfaction. Our team ensures every order is handled with care and shipped securely.